Booking and Cancellation Policy

Which bookings it covers

This policy applies to bookings confirmed from November 4, 2026. Earlier bookings follow the policy that was published when they were confirmed.

International departures also have a destination annex with specific conditions. It is part of the contract and we send it to you before your first payment. When an operator abroad applies stricter conditions than the ones on this page, we tell you in that annex.

Booking and payments

Each departure lists its deposit and payment plan. Your spot is confirmed once we verify your payment, availability and details, and confirm it to you in writing. Everything you pay counts toward the total price.

• For domestic departures, the balance is due 21 days before the start date.
• For international departures, 30 days before, unless the payment plan sets an earlier date because a service has to be booked or issued.
• On some domestic departures we may authorize in writing paying the balance in cash at the start. That does not change the cancellation deadlines.
• If the trip includes flights, the payment plan states which installment must be paid before they are issued.

Currency. The confirmed price does not change. If the trip is quoted in US dollars and you pay in Argentine pesos, each payment is converted at the Banco Nación selling rate on the day it clears. Refunds are made in the same currency each payment was made in.

How to cancel

Write to us on WhatsApp or at contacto.mons@gmail.com. Deadlines are counted from the date we receive your message.

Right of withdrawal. If you booked remotely (online, by WhatsApp or by phone), you can withdraw from the purchase within the first 10 calendar days under Article 34 of Argentine Law 24.240. That right applies before the deadlines on this page and is explained on the Botón de Arrepentimiento page.

If you cancel a domestic departure

More than 60 days before departure

We refund what you paid, minus any non-recoverable amounts and a 10% administrative fee on the refundable balance. If you prefer, you can reschedule instead.

Between 60 and 22 days before

You can reschedule once to another departure within the following 12 months, subject to availability and any price difference. No refund.

21 days or less

No refund or rescheduling, unless MONS recovers amounts from suppliers. You can transfer your spot to someone else.

Transferring your spot. You can give your spot to someone else at any time at no cost, as long as they complete the medical form and accept the contract before the departure.

If you cancel an international departure

More than 30 days before departure

We refund what you paid, minus operator penalties, services already issued and a 10% administrative fee on the refundable balance. If the operator allows it, you can choose a credit or a new date instead.

30 days or less

No refund, except for whatever suppliers actually return or credit.

• Services in your name. Entry tickets (such as Machu Picchu or Huayna Picchu), trains, buses, permits and flights are issued with your name and ID. Once issued they may be non-refundable and non-transferable, and changes are subject to each supplier's conditions and fees.
• Transferring your spot. Only possible if the operator allows it, with whatever fees it charges.
• Documents. You must travel with a valid passport and the immigration and health documents the destination requires. If you cannot travel because of missing documents, it counts as a cancellation on your part.

Flights

When the package includes flights, once they are issued any changes, cancellations, baggage and refunds follow the fare rules and the airline's conditions. The right of withdrawal does not apply to airline tickets, which have their own refund rules under Argentina's civil aviation authority (ANAC).

No-shows, leaving early and health

If you do not show up, arrive late for the departure or leave the trip by your own decision, there is no refund. Costs of returning, extra lodging, early descent or evacuation are on you.

Illness or personal circumstances are treated like any other cancellation. That is why we recommend travel cancellation and assistance insurance. We may review exceptional cases, without changing the general rule.

If MONS cancels or changes the departure

If MONS cancels a departure before it starts, due to weather, trail conditions, safety, minimum group size or its own decision, you choose a new date or a full refund of what you paid.

On international departures, when the cause is external (weather, trail closures, park, operator or government decisions), we pass on whatever the suppliers grant: if they return funds, we refund them to you, and if they offer a credit or a new date, we offer you the same.

Once a departure has started, the itinerary may change due to weather, trail conditions or safety. The guide's technical decisions are binding and do not give rise to refunds for services that cannot be used. If an included service is replaced by an equivalent one and the main goal of the trip is kept, the package is not considered cancelled.

How and when we refund

When a refund applies, we send you a written statement with what you paid, the amounts deducted and the balance to be refunded.

• Domestic departures: the statement within 7 business days of your request, and the payment within the following 5 business days.
• International departures: the statement within 7 business days of the suppliers' answer, and the payment within 5 business days of MONS receiving those funds. If a supplier does not answer within 30 days, we settle whatever is confirmed by then and let you know what is still pending.

We refund by bank transfer or through the same payment method you used.

Acceptance

By confirming your booking you accept this policy and, for international departures, the destination annex. This page complements the cancellation clause of the services contract and the Terms and Conditions.

MONS AM S.A.S. · C.U.I.T. N° 30-71717045-4 · Tourism license 18.647 · Operator licensed by Argentina's Ministry of Tourism.